I add a note to the shop or if some leeway is needed. The same brand, different size and different brand, same size ordering options don’t work for me on 90% of items, so I most often use the no substitutions option. A Recently Ordered or Frequently Ordered list would suit me better. The My Last Order List is very useful but the All Past Purchases list has way too many items. Then I check the total and adjust the list as necessary to fit my weekly budget. At the end of the week I review my last order and add any items I may have missed. It is just so convenient to shop all week long, adding items to my order any time the need or notion arises. My store does a very good job, not perfect, but very good. I read through some of the recent negative reviews, and find that most concern the service provided by the local store, and not SafewayDeliveryPickUp itself. I depend on it for most of my grocery shopping. Before I opened it I read the first page of the reviews & I'm not hopeful, but I'll give it a shot - I need groceries!įor being well thought out and easy to use, this is just about the best app on my phone. I'm hoping they've made some improvements so I can use it. That was over a week ago & today I gathered my strength & went back to the Safeway app. I'm disabled & have no other way to get groceries except home delivery, but I just can't face getting to know & use another app after these two nerve-wracking apps. I was so frustrated that I again walked away from my cart. The items were arranged in a grid rather than a list. I couldn't find the 'everything on the shelf' button which meant I also couldn't leave a message for my Shopper. OMG! It was the Raley's app! I resigned myself to do my best to use it, but it was impossible for me to do so. I left all my choices in my cart & ran back to the security of the Safeway app. I checked out Raley's new delivery service app & tried to use it, but being used to the simplicity & familiarity (not necessarily ease) of Safeway's I didn't have the patience to try to learn this overloaded, complicated & senseless app. No groceries, no updates, no explanation, no customer service! Still unable to reach customer support for a refund for my groceries I paid for nearly a week ago. I was on hold for more than 30 minutes well after 9pm (closing time). Still no delivery or update so I called customer service. I was guaranteed my delivery would be made and was told to call back if my delivery hadn’t been made after 3 hours into the 4 hour delivery window. Again, I was on hold for nearly 30 minutes to reach a live person. The day of my new re-scheduled “guaranteed” delivery, I called to confirm since I had not received any text updates that I opted for. He offered to have to have my groceries re-delivered again the following day (more than 2 days after my originally scheduled “guaranteed” delivery). He offered no explanation, no apology and no concern or regret. I was able to reach customer service the next day. I emailed delivery support and still received no response. I called customer service and was on hold for over 30 minutes with no answer. That scheduled “guaranteed” delivery window came and went with no delivery, no email, text or call. I ordered my groceries, selected a date/time for delivery and chose the largest delivery window.
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